Terms & Conditions
DEPOSITS & PAYMENTS
Minimum 50% deposit is due when the booking is made. Full payment is due 5 days prior to the reservation date for sedans, SUVs and stretch limousines. This payment will be charged to the credit card on file unless alternate arrangements are made. For Holidays, Prom Dates, or other special events full payment is due 30 days prior to the scheduled pickup date for sedans, SUVs and stretch limousines. Additional Damage Security Deposits of $500 or more may be charged on certain types of trips or certain types of vehicles. Refunds will be processed within 48 business hours of trip completion if no damage or cleanup charges were incurred. If payment is made by check the check must arrive at our office a minimum of 10 days before the booking date.
SEDAN, SUV OR LIMO CANCELLATIONS & DEPOSIT REFUNDS
If a sedan, SUV or limo cancellation is made 7 or more days before the scheduled pickup date all deposits made will be fully refunded. For Holidays, Prom Dates or other special events refunds will be made for cancellations made 31 days or more before the scheduled pickup date. No refunds will bemade for cancellations made 7 days or less before the scheduled pickup date. For Holidays, Prom Dates or other special events no refunds will be made for cancellations made 30 days or less before the scheduled pickup date. In the event of a cancellation any lost deposits cannot be used toward an alternate date in the future.
YEARS OF EXPERIENCE
The Cots Group takes extra precautions that you are always promptly picked up and safely taken to your next location. Do not risk the success of your business dealings. Trust the Cots Group years of accumulated know how. We understand the needs of a busy executive traveler and this is why here at The Cots Group we plan and execute according to your strict itinerary so that you arrive in comfort and on time -every time. We inspect our vehicles daily, for your comfort and safety; you’ll find that our vehicles are spotlessly clean and immaculately maintained every time you travel in our vehicles. The Cots Group fleet includes Lincoln sedan town car, Cadillac escalade SUV, Chevrolet suburban SUV, Chrysler 300 limos, Mercedes sedans, Hummers, sprinter vans, Vans and buses.
CLEANUP AND DAMAGE FEES
Renter assumes full responsibility for the repair cost of any items damaged inside the vehicle during the term of the rental. Repair cost may vary from $10 to $2000 or more depending on what is damaged.
TYPICAL REPAIR COSTS ARE AS FOLLOWS
Broken Glass $10 each, Broken Decanter $75 each, Spills/Stains $25-$200 or more depending on extent of damage, Rips or burns on upholstery, roof or carpet: $1000+ depending on extent of damage. If someone regurgitates inside the vehicle there is a minimum $300 clean up fee to cover the extra hours of clean up, professional steam-cleaning of carpets, etc. Severe cases requiring replacement of carpeting or upholstery may run $1000 or more. Please drink responsibly and if someone has drank too much send them home in a taxi instead of taking a chance on damaging the vehicle. Excessive trash left in the vehicle will result in additional cleanup fees of $100 or more being charged. If you are in a large group such as on a bus please be sure to use the trash bags provided to avoid being charged cleanup fees. Food such as potato chips, popcorn, etc. which can get spilled and ground into the carpet are not recommended. Excessive food such as this spilled in the vehicle will be charged $200 or more due to the resulting need for more intensive carpet cleaning, professional steam cleaning, etc. No Smoking: All of our vehicles are No Smoking vehicles. Chauffeur at his sole discretion may terminate the trip with no refunds if smoking is occurring inside the vehicle. A minimum $300 cleanup fee will apply if smoking occurs in one of our vehicles. We will be happy to stop for as many smoke breaks as you need.
NO ILLEGAL DRUGS
No illegal drugs to be carried or used in the vehicle at any time. Chauffeur at his sole discretion may terminate the trip with no refunds if illegal activity is occurring inside the vehicle. Police may also be notified.
CLEANUP AND DAMAGE FEES
Renter assumes full responsibility for the repair cost of any items damaged inside the vehicle during the term of the rental. Repair cost may vary from $10 to $2000 or more depending on what is damaged.
NO UNDERAGE DRINKING
No underage drinking or underage possession of alcohol in the vehicle at any time. Chauffeur at his sole discretion may terminate the trip with no refunds if underage drinking is occurring inside the vehicle. Lost Items: Renter assumes sole responsibility for any and all lost, stolen or missing personal items during the term of the rental. Please be sure to gather all your belongings when you exit the vehicle at the end of the rental. Our phone number for lost and found is 800-283-5893.
OVERTIME
Be sure to reserve the vehicle for as long as you think you will need it. If you need to extend your rental we will be happy to do so as long as there is still availability, however availability of additional hours at the last minute beyond those reserved cannot be guaranteed as someone else may have already booked the vehicle right after your scheduled rental time is complete.
EMERGENCY VEHICLE SUBSTITUTION
In the unlikely event that a last minute mechanical breakdown or accident puts a vehicle temporarily out of service the cots group reserves the right to substitute an alternate vehicle (or vehicles) from our fleet or from our affiliates’ fleet. Alternate vehicle (or vehicles) may possibly be different in size or description than originally booked vehicle depending on availability. No refunds or discounts will be given if an alternate vehicle is provided at the agreed upon pickup time.
CANCELLATION POLICY
Our policies are straight forward and we stand behind all services we offer. If you must cancel a reservation please give us time to process the cancellation. If you must cancel any time after the following allotted time periods you will be charged the full price of the reservation. We are flexible and happy to work with you and your company if you need to change departure or arrival times as long as these changes are made within a timely manner. This policy is subject to change. If it becomes necessary for you to cancel a reservation, the following cancellation policy will be applicable.
FOR POINT-TO-POINT SERVICE
If cancellation is made less than 24 hours in advance we will charge client 100% of original fee.
AIRPORT PICKUP AND DROP-OFF
If cancellation is made less than four hours in advance we will charge 100% of original fee.
The Cots group was founded in 1979 in Los Angeles. The company was acquired in 1983 by our present owner, who is actively involved in day to day operations and is available to personally assist our clients as needed. For a quarter century, The Cots Group has been known to provide, discreet, superior service using the best equipment and employ the finest staff available.